Travel Loyalty News

Any research into cutting down the congestion and confusion at the boarding gate is welcome in our books.

There's much to look forward to with Air Canada's new loyalty program — as long as it doesn't copy too much from American carriers.

When it comes to Wyndham finally offering loyalty program members discounted rates, it's always better late than never, right?

The answers vary but there's at least one overriding shared sentiment. Even if times are good, there's always room for improvement in any industry.

Like most airlines, Air Canada knows a lot about its customers. But in 2020, once it launches a new loyalty program, it will have more flexibility to slice and dice data to deliver personal offers to passengers. Let's hope customers don't find it creepy.

Upgrades to American's domestic premium economy (Main Cabin Extra) foreshadow a better experience for elite travelers — but also the potential beginnings of an entirely new class of service.

There's a smaller and perhaps more rewarding world facing frequent flyers in 2018. To reap the rewards, though, those elite travelers will have to pay up.

In short, Airbnb’s message is: “We’re not an Uber, guys. And we haven’t forgotten about the people who made us a $31 billion company.”

If these new promotions are any indication, airline loyalty programs may be once more warming up to frequent flyers — for varied reasons, but out of necessity.

Points, a reseller of airline miles and hotel points, has begun to sign up travel companies to its newer ways of squeezing money out of their programs. But it's still too early to tell for sure how successful these efforts will be.