More on JD Power survey: Guests really, really dislike Wi-Fi hotel fees


Skift Take

The eternal question for hotel brands: Is the revenue they're getting out of WiFi worth the really bad taste it leaves in its consumers' mouths?

Some Wi-Fi specific grouses that J D Power found in its 2012 North America Hotel Guest Satisfaction Index Study: The study finds that 55 percent of hotel guests use the Internet during their hotel stay -- an increase from 20 percent in 2006 -- and 87 percent use Wi