Skift Take
The hefty fines for airlines have led them to go to extraordinary measures to avoid compensation flyers as the law would suggest. Is it time to make the fines more realistic?
European airlines have been accused of obstructing passengers who seek compensation for delays and cancelled flights.
A website that offers assistance to travellers with claims has come up against airlines that refuse to share information and others that reject all complaints out of hand, forcing passengers to endure a lengthy and often off-putting procedure.
“Passengers are often not aware of their rights,” said Raymond Veldkamp from Flight-Delayed.co.uk, which has represented fliers in seven European countries, including 800 from Britain. “They will usually be fobbed off with vouchers for a future flight, whe
