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Airlines

TSA disarray: Agency faces challenges from passenger thefts and security lapses

Dennis Schaal

Photo Credit: Flickr.com / by danfinkelstein

Skift Take

The TSA is still an agency in disarray. That's scary.

In testimony before the Subcomittee on Aviation, a Department of Homeland Security official identified incidents of TSA agents pilfering passengers' checked bags, stealing property during passenger screening, and hurling terroristic diatribes at innocent travelers. He described the TSA as a mismanaged agency that lacks oversight and accountability. Charles Edwards, Acting Inspector General of the DHS, explained in his prepared remarks: In our examinations of TSA’s programs, we found several themes of inconsistent and insufficient oversight, policy implementation, and employee accountability that have the potential to adversely impact the airline consumer experience.

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