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Airlines

Airlines' on-time numbers improve in November as carriers tackle crew and maintenance issues

Dennis Schaal

Skift Take

United Airlines' operational issues were still spurring a lot of complaint letters to the DOT in November.

Delta and British Airways may grab some headlines because they each had one very lengthy tarmac delay in November, but one less sexy finding from the DOT's just-released Air Travel Consumer Report is that U.S. carriers got a better handle on maintenance or crew problems as a cause of flight delays during the month. American Airlines' resolution of its pilots and loose-seats problems may have fueled some of the improvement. The 15 U.S. carriers that report their numbers to the DOT achieved an 85.7% on-time arrival rate in November, up from 80.2% in October, and also slightly up from 85.3% in November 2011. Flights delayed caused by factors within the airlines' control, including mai

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