No-frills long haul tough to pull off, as Norwegian Air is finding out


Skift Take

Air Asia X may be the only example of long haul no-frills airline that has actually worked, though that was a new & growing market where passenger expectations were very different. Norwegian may have to give up a little, and do some more educational work on expectations.

Europe's third-largest budget airline has apologised to passengers for refusing them water, food and blankets on long-haul flights. Norwegian Air Shuttle described the experiences of passengers on two of its flights from New York to Bangkok as “totally unacceptable”. On one, from Oslo to New York, a 16-year-old complained that he was "lef