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Airlines

Airlines Can Turn to Tablets to Speed Up Lines During Holiday Travel

Samantha Shankman

Photo Credit: The long line for a Swiss ticket counter at Zürich airport. Flickr / Michael Ocampo

Skift Take

Airlines have been faster at rolling out tablets to in-flight crews than airport employees, but both places present valuable opportunities for carriers to improve the customer experiences.

Many flyers are heading to the airport this week with two or more devices in hand. And they've come to expect the same speed and productivity that tablets and smartphones can offer them from their airlines' staff. Sixty percent of U.S. flyers woul

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