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Virgin Atlantic Tests Wearable Tech for Concierge Service

Dennis Schaal photo
Dennis Schaal

Skift Take

Wearables, tablets or both? Which will end up providing more robust and personalized service for passengers? Either way, customer service for passengers, whether at the departure airport, onboard or at the destination, will undoubtedly undergo a revolution in the not-so-distant future.

As long as the pilots aren't wearing them, passengers are probably safe for now. Virgin Atlantic began testing outfitting concierge staff with Google Glass and Sony Smartwatch technology at Heathrow T3 to provide personalized service to Upper Class passengers. In some ways, the new service has parallels to KLM Surprise, launched in 2010, although the Virgin Atlantic service is geared toward th

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