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Are New Passport Control Kiosks In Orlando Reducing Wait Times?

Dan Peltier

Photo Credit: SITA says automated passport control kiosks at Orlando International Airport have cut wait times at customs, but other data suggests otherwise. Pictured are automated passport control kiosks at Chicago O'Hare Airport in 2013. U.S. Customs and Border Protection / Kristoffer Grogan

Skift Take

Do the newest automated kiosks at Orlando International Airport really reduce wait times for arriving international visitors? The jury is still out.

Trying to balance convenience and security at Customs and Border Protection (CBP) checkpoints has long been a struggle for airports, but with SITA’s new automated passport control (APC) kiosks, shorter lines could be in sight. But, the findings are mixed regarding the impact of the SITA kiosks at Orlando Internatonal Airport. Orlando International Airport became the first U.S. airport to implement Phase III kiosks earlier this year, which cut the w

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