Skift Take
Technology may not address all our air travel needs, but improvements which take the hassle out of getting there and back, with our luggage in tact, are surely welcome.
A survey conducted by aviation IT specialists at SITA has found that passengers in the Americas are the unhappiest flyers globally, with 28% expressing dissatisfaction with their air travel experience.
The happiest passengers in the world are in the Middle East, with only 16% of those passengers dissatisfied.
European passengers are nearly as satisfied as Middle Eastern passengers, with dissatisfaction rates at a low 18%.
Americans are not alone in this worrying statistic. Industry experts project Asia will supplant the Americas as the world’s largest air travel market by the 2030s, and 23% of Asian Passengers expressed dissatisfaction with their travel experience.
Passengers around the world were unhappiest with baggage retrieval: 27% would like to see significant improvement and 48% wou
