What CEOs at Top Travel Booking Sites Say About Competition and Winning


Skift Take

Every CEO would like to view his or her company as a crocodile in the Yangtze or Amazon rivers, but some of these companies have more bite than others.

We released our first e-book earlier this month about the Future of Travel Booking — an unprecedented collection of 17 interviews with the CEOs of virtually all of the world’s top online booking sites, including an extensive, book-only interview with the Priceline Group’s Darren Huston. The leaders provided insight into all aspects of their businesses, from marketing to technology to mobile habits to tricky customers like millennials. Below are quotes from the e-book that address each companies' competitors across the sector and market. Get the "Future of Travel Booking" E-Book Now Darren Huston, Priceline Group CEO I know for sure China is a very dynamic environment and all the big players there, Alibaba, Tencent, Baidu, they all have different stakes in the game. What we are proud of is we've partnered with Ctrip, which are the other people who really do the hard work. The Ctrip folks know exactly what it takes. That's why they're winning because they know that it is at the end of the day about customer service, a great product, about how you balance demand and supply. By the way, I think Alibaba will play in travel. They're a huge source of demand. We'll see where it all ends up. They've been with Taobao Travel for awhile. Dara Khosrowshahi, Expedia Inc.  China is a unique market and there are very few Western companies that have been able to be successful in China. There's a really good reason for that because China is different. And we are very lucky to have a terrific team with the eLong team, and a terrific CEO with Guangfu Cui. You know Guangfu tells me that westerners don't do well in China because they are no