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Starwood Working Out Wrinkles on Keyless Entry 6 Months In

Grant Martin

Photo Credit: Still from a promotional video for the new SPG Keyless.  Starwood Hotels and Resorts

Skift Take

Starwood's keyless entry program is rife with bugs, but it's still a win.

Last November, Starwood launched its keyless entry campaign. The program was built to allow smartphone and smartwatch users the ability to remotely check into their rooms and unlock their doors, bridging the gap between today's hotel systems and tomorrow's smart technology. Now deployed to nearly 150 hotels though, the rollout has not been smooth. The majority of Starwood's woes come from the teething p

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