Skift Take
Hilton Worldwide unleashed its latest feature, the digital key, as part of its app. Yet as Hilton pushes forward in the technology world, is it possible to maintain staff and guest relations in an increasingly digital environment?
After launching its digital check-in service across both its Hilton HHonors loyalty app and its website in 2014, Hilton has further embedded technology into the hotel experience with the digital key, the app's latest feature.
The digital key, which is available at five Hilton properties in the U.S., will be introduced to all domestic Hilton, Waldorf Astoria and Conrad properties through the end of 2015 into early 2016. The key is not yet available abroad, as Hilton notes there are different international laws and regulations when checking in to hotels.
After going through the digital check-in, which allows guests to select and check into their rooms using their smartphones, they can then download a digital key to their mobile phones, providing
