Airlines Are Looking to Make Amends With Travel Agents

Andrew Sheivachman

September 8th, 2015 at 11:41 AM EDT

Photo Credit: United aircraft at Newark Liberty International Airport. Flickr / BlueRidgeKitties

Skift Take

Now that airlines are making money again, they're fighting for business from corporate travel agents.

It was a strange sight to see at the American Society of Travel Agents' Global Convention last week: top sales executives from the major three U.S. airlines took the stage to praise travel agents. Commission cuts by the airlines upended the travel agency business in the mid-1990s, and all airlines eliminated commissions in the U.S. by the early 2000s. There's still bad blood between many leisure travel agents and

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