Skift Take
A return to the commission model for agents selling flights is not the solution to the woes of the contemporary retail travel agent.
Travel agents are slowly adapting to the fragmented travel booking ecosystem created by the variety of booking tools used to buy a more diverse set of ancillary products.
They also want airlines to pay them commission on the ancillary products they sell to clients, according to new research from IATA and Atmosphere Research Group.
The NDC: Travel Agencies' Enabler to Success report indicates that 70 percent of retail leisure agencies, and 63 percent of travel management companies, want airline-paid commissions to compensate them for selling ancillaries (NDC is an acronym for N
