Skift Take
Even as it grows and evolves, the aerotropolis at Changi Airport remains a critical case study on getting the airport experience right.
Speaking to attendees at the APEX Asia Conference in Singapore this week, Mr. Tan Lye Teck, Executive Vice President, Airport Management for the Singapore Changi Airport Group shared the challenges of providing passengers at the aerotropolis a smooth passenger experience while preparing for unprecedented growth.
"An airport is like a swan, which is very graceful above water but under water is paddling furiously," he said.
The simile fits Changi well.
While on the airport come amusement park and high-end mall runs smoothly, its core operation, as a major air travel hub, by necessity makes day-to-day operations complex.
Tan Lye Teck told APEX Asia attendees that planning ahead of demand and embracing automation are essential to prepare for a future which could see air passenger numbers more than double over the next 20 years.
A Lot of Room of One's Own
"In 1981, we had the benefit of opening a terminal with space to provide a comfortable experience,"
