Kayak to Launch New Text-Based Travel Service
Photo Credit: Kayak may sort out some of the confusions consumers feel at airports and in doing trip-planning with a new text-based travel service handled by real people. Kayak
Skift Take
Paul English of Lola Travel wants to address some of the shortcomings, including the lack of human intervention in trip-planning, that were never addressed during his tenure at digital-only Kayak. Perhaps Kayak's new text-based travel service will fill some gaps -- if they really exist, that is -- as well.
