Skift Take
Travel managers need to know where travelers are and what they're spending. New technology can make them better informed and more empowered to help travelers when something goes wrong.
Knowing what travelers are doing in real-time has long been a pain point for travel managers. With more business travelers self-booking or using services outside of policy, measuring spending has also become tougher.
Andres Fabris, CEO of Traxo, thinks that players in corporate travel have finally realized the importance of real-time access to traveler data.
Traxo essentially collects traveler data, both inside and outside of company booking tools, and analyzes the data to provide travel managers a more comprehensive picture of how their clients travel. So if a business traveler books a flight directly, then stays in an Airbnb, the travel manager will be able to see where the traveler is in real-time and better understand trip spending as it happens.
Skift spoke with Fabris about the importance of a more inclusive view of business travelers, why travel managers have been slow to adapt to the rise of outside bookings and the effect greater intelligence of bookings on the corporate travel ecosystem.
Skift: Overall, what are the big trends you see affecting the corporate travel ecosystem in the coming years?
Fabris: We've been talking about this fragmentation, and the need for a 360-degree view of the traveler. Over the last several years it's been pretty pronounced just into how people are thinking about that problem. I think ma
