Subscribe
Login
Hotels

Half of U.S. Hotel Employees Don't See Education or Skills Training as Essential

Dan Peltier

Photo Credit: Some 47 percent of U.S. hospitality employees see training and skills development as essential. Pictured is a front desk employee at work at Hotel Lincoln in Chicago. Joie de Vivre Hotels

Skift Take

Hotel employees have plenty of reasons to make them weary of training and education such as exorbitant college costs and intimidating technology. Hoteliers need to persuade employees that they support their education and training, and it's also a vehicle for employees to be creative and more autonomous in their day-to-day jobs.

Several hotel CEOs have trumpeted the value of education and training in teaching hospitality employees the skills they need to serve guests in the 21st century. According to a new survey, however, it appears many U.S. hotel employees haven't gotten that message. Pew Research Center found some 47 percent of U.S. hospitality employees see training and skills development as "an essential part of their future work life." The survey, conducted from May to June 2016, was a 5,000 person online sample of the U.S. adult population (3,100 were employed) and included hospitality employees. That means more than half of U.S. hospitality employees don't view formal education and professional development training a

Hotel coverage is exclusive for Skift Pro subscribers.

Subscribe for full access to all Skift coverage for as low as $55 a month.
See the latest hotel headlines.

Apple Pay, Google Pay, Paypal, VISA, Mastercard, Discover, American Express

Already a subscriber? Login