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Details count, and it's clear that, as a luxury hotel brand, the Four Seasons takes every single detail of the hotel guest experience very seriously, from the water pressure in your shower to the placemats in the restaurant.
When you walk into the Four Seasons Hotels and Resorts' head office in Toronto, the first thing you may notice is the oil painting of Four Seasons founder Isadore Sharp in a suit, standing by a fireplace mantle.
Surrounding Sharp's portrait are walnut-colored wool panels and glossy black and green marble and a single reception desk. It feels exactly as you'd expect a very corporate office to be like.
Walk through the main doors and up a staircase, however, and it feels as though you've entered an entirely different space. Bright green cubes, artfully suspended from the ceiling, float above the stairs and once you reach the top, you'll see a vivid mural depicting a man holding a heart. It's a very literal transition from the Four Seasons' past and its traditions into the company's future.
It's here, in Four Seasons' new Research and Discovery Studio, also called the R&D Studio, where the company has built itself a working laboratory for testing out and dreaming up every little detail imaginable when it c
