Skift Take
Hospitality is all about the very human trait of empathy. And businesses need to remember that humans should remain front and center to create incredible experiences, helped — but in no way supplanted — by modern technology.
[caption id="attachment_212320" align="alignright" width="240"] Download your copy of Skift Megatrends 2017[/caption]
Yesterday we released our annual travel industry trends forecast, Skift Megatrends 2017. You can read about each of the trends on Skift, or download a copy of our magazine here.
Download Your Copy of Skift Megatrends 2017
This Megatrend is brought to you in partnership with UrLife.
Back in early 2014, Skift came out with a new report and framework for looking at the digitally adept traveler, what we called "The Rise of the Silent Traveler."
This is how we described it: "The rise of digital has given rise to a new kind of traveler adept at all available online and mobile tools, and uses them to jump across all industry-defined silos. These new travelers don't need tons of handholding, they shun human interacti
