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Ground Transport

Transport for London’s Adoption of Contactless Payments Really Worked

Dave Montali

Photo Credit: Regent Street interactive bus stop at night, Transport For London Transport For London / Transport for London

Skift Take

Identifying payment trends among consumers not only improves the customer experience but also allows businesses to create new operating models built around the improved speed and ease of transacting.

We recently launched the latest report in our Skift Research service, The State of Consumer Payments in Travel 2017. Below is an excerpt from our Skift Research Report. Get the full report here to stay ahead of this trend. Contactless payments for the London public transport network were trialed in late 2012 on buses, looking to improve efficiency, cost, and punctuality. By 2014 the number of cash-issued tickets on buses dropped down to 0.7 percent and Transport For London decided to abolish cash payments on board London buses, a move it predicted would save north of $30 million a year. With notable success in improving the payment

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