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InterContinental Hotels Group Institutes a 24-Hour Cancellation Policy

Deanna Ting

Photo Credit: EVEN Hotels New York Times Square South. InterContinental Hotels Group is changing its cancellation policy for EVEN and its other brands to 24 hours. InterContinental Hotels Group

Skift Take

Twenty-four hours is more lenient than 48 hours. We'd be surprised if IHG doesn't eventually make the move to 48-hours' notice like its peers Hilton and Marriott very soon.

The latest hotel company to announce change to its cancellation policy is InterContinental Hotels Group (IHG). The U.K.-headquartered company whose brands include Holiday Inn, Crowne Plaza, Kimpton Hotels & Restaurants, and InterContinental Hotels, announced it will move the majority of its hotels to a 24-hour cancellation policy beginning this month. An IHG spokesperson told Skift: "The changes to IHG's cancellation policy will provide our guests with greater consistency when managing their reservations and offer certainty for our owners. IHG's previous cancellation policy varied by both region and brand, and this new change will mean that the majority of the IHG estate will now operate under similar ter

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