Skift Take
TripActions is investing big in customer service unlike many other players breaking into corporate travel. The truth is that it's hard to land larger customers unless you can service their travelers wherever they are, no matter how cool your app is.
A race for growth is taking place among the swath of startups aiming to crack the travel management market for small- to medium-sized companies. Now that a variety of players are more established, sights have been set on offering a global set of solutions for clients that operate worldwide.
One of the most well-funded of these is Palo Alto-based TripActions, which has started expanding globally in an effort to outpace its growing competitors. The company raised a $51 million Series B round in March, 2018, which it will use to staff service centers in Europe and Asia-Pacific. It has raised $77.5 million since its inception in 2015 and now employs more than 200 workers.
TripActions' first office outside the U.S. has opened in Amsterdam, with a satellite office planned for London later this year.
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