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Food and Drink

Uber Eats Hopes New Tech Tweaks Ease the Waiting Game

Kristen Hawley

Skift Take

Even the smallest customer-facing changes can move the needle in the competitive business of food delivery.

After years of explosive growth, Uber Eats is turning its attention to improving the most arduous part of the food delivery process: waiting for food. Today, Uber Eats is unveiling updates to its consumer-facing apps and mobile websites in 16 cities around the world, including Miami, San Francisco, and Washington, D.C. The new look offers improved order tracking, and a better way to troubleshoot when something goes wrong. Nothing about this trajectory is surprising. Uber Eats has long relied on Uber's ridesharing technology to help guide its evolution. S

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