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Online Travel

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Dennis Schaal photo
Dennis Schaal

Photo Credit: Expedia Group senior vice president, product and technology Arthur Chapin (left) was interviewed by Skift Airline Weekly Editor Madhu Unnikrishnan at Skift Tech Forum June 27, 2019 in San Francisco. Skift

Skift Take

Expedia wants to help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated dance because Expedia doesn't readily share much customer information with hotels, a longtime grievance in the lodging industry.

There's so much travel industry rhetoric about the elusive "perfect trip," but Expedia Group is taking steps to connect the flight and hotel experience for its customers in the event of flight delays or cancellations. Expedia Group is actively working on repurposing its Expedia Partner Central Conversations tools to enable Expedia and guests, with permission, to communicate directly with hotels if flights are delayed or plans otherwise change. So said Arthur Chapin, Expedia Group's senior vice president, product and technology, who was interviewed at Skift Tech

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