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Booking Holdings Reaffirms Plan to Charge Commissions on Hotel Resort Fees

Sean O'Neill photo
Sean O'Neill

Photo Credit: Glenn Fogel, who is the CEO and president of Booking Holdings, spoke at Skift Global Forum on September 18, 2019, with Executive Editor Dennis Schaal.  Skift

Skift Take

Despite criticism and reports of misgivings, Booking Holdings will plow ahead with a groundbreaking policy of charging commissions on resort fees charged by hotels, said CEO Glenn Fogel. He said the move is aimed at discouraging hotels from providing bad customer experiences.

Booking Holdings had said in May it would start charging hotels in the United States commission on their resort fees. But in July it postponed putting the policy in place. So the industry has questioned the company's intention to change. Yet Booking Holdings plans to make the policy happen because "it's the right thing to do," said Glenn Fogel, CEO and president of Booking Holdings at Skift Global Forum on Wednesday. The move would likely be the first significant pu

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