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Business Travel

Business Travelers Resist All-in-One Corporate Travel Platforms

Isaac Carey

Photo Credit: Business Travelers at Beijing International Airport. Business travelers have been resistant to adopt all-in-one corporate management platforms; including user-friendly features like in-app messaging is key. Flickr / Marc van der Chijs

Skift Take

It's not easy to make someone change an ingrained habit, even when there's a good reason to do so. So if companies don't focus on majorly improving the end product for travelers, they can expect a lot of out-of-policy bookings.

A lot of great tools to book and expense corporate travel are already on the market and in common use. Now companies are trying to bring all these tools together on one platform, where travelers can book and change flights and hotels, order cars, track spending, and so on — all without leaving the app. There are a few reasons why companies are pushing for an all-in-one platform, but a major one is that it saves them money long-term. While most companies have at least a partially integrated travel management platform, only a small percentage actually report using a truly all-in-one booking tool, according to a recent report by the Association of Corporate Travel Executives in collaboration with American Express Globa

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