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Business Travel

The New Pivot to Managing Travel for Crisis Workers

Matthew Parsons

Skift Take

It's good to see hotels support workers on the frontlines, but consolidation of these bespoke programs and booking platforms may be needed if the pandemic escalates.

Breakfast, Wi-Fi, late checkout, and a World Health Organization-approved deep clean — welcome to the new world of managed travel for the crisis worker. While most hotels have either closed or are in the process of closing, some are keeping their doors open to accommodate crisis workers (when they’re not being transformed into makeshift hospitals or birthing centers, that is). Crisis workers come in different shapes and sizes, but a common theme emerging is shift work and the need for potential isolation.

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In the U.S., the American Hotel & Lodging Association launched its Hospitality for Hope Initiative to connect hotels with local healthcare providers and governments — it’s racked up 15,000

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