Why It’s Time to Reboot the Corporate Travel Agency Business Model
Photo Credit: Business travel has been turned on its head. Now is the time to change business model at corporate travel agencies. Getty / Ariel Skelley
Skift Take
The transaction fee has been the staple of the corporate travel industry for years, but it looks like the crisis has exposed a weakness that needs fixing.
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It’s not the first time a business model shift been debated as agencies expand their offering with data reporting, duty of care solutions, policy advice, traveler tracking and more. Will these need to be charged for separately to avoid reliance on a single revenue stream should a crisis like this happen again? “It’s going to have to be a hot topic going forward,” said Dominic Short, president of the Association of Swiss Travel Management. “During a recent steering committee call, a multinational company said the travel agencies were get