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Coronavirus

Lastminute.com CEO Calls on Airlines to Issue Refunds Faster

Sean O'Neill photo
Sean O'Neill
lastminute.com sponsor london eye wheel source jumpstory

Photo Credit: The London Eye observation wheel on the Thames River has been sponsored by LastMinute.com, the online travel group, since February 2020. JumpStory

Skift Take

Travelers are finding roadblocks to getting their money back from trips canceled by the pandemic, even when the law requires refunds. Enter online travel group Lastminute.com, which isn't happy about it.

With the coronavirus crisis, some European and U.S. airlines have imposed policies to delay having to pay out refunds for canceled flights. Online travel agency Lastminute.com called Wednesday for airlines and travel companies to work together to issue refunds faster. It warned that the industry otherwise risks missing the chance to get people back traveling again in July and August. "After a 95 percent plummet in bookings in April, we see green shoots of recovery in the form of bookings in France, Italy, Spain, and Germany

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