Podcast: Travel Loyalty Is Changing Because Consumers Are Changing First

During the Travel Loyalty Online Summit on July 16, Skift Aviation Business Editor Brian Sumers Zoomed with The Points Guy’s Brian Kelly to talk about how consumer spending during the Covid-19 pandemic and how (hopefully) afterwards it will change how airlines, other travel brands, and travelers themselves think about loyalty. We've taken that conversation and added it to the Skift Podcast feed. You can listen to it below, or through your favorite podcast app. Listen Now Partial Transcript of the Conversation Sumers: Thank you for the time this morning. I wanted to start a little bit by asking about your own business, because we see you as a loyalty expert and you certainly are. But The Points Guy is also part of this ecosystem. We know that you've historically made some pretty big money on referral fees, which is great. How is The Points Guys business now because I think it's a pretty good barometer for how the rest of the industry is doing. Kelly: Yeah, I mean, it's f