Skift Take
In 2020, contactless technology has rapidly evolved from a nice-to-have to a must-have feature in the hotel industry. What does the future hold for contactless experiences? We investigate in this new report.
Every technology disruption provides an opportunity for hotels to reevaluate the way they run their businesses and communicate with guests. This is when innovative experiences are often born. It happened with the computerized property management system, it happened with email and online booking, and it happened with smartphone adoption, to name a few examples.
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Today, it’s happening once again with contactless technology — ranging from check-in kiosks to keyless entry and new guest messaging platforms. The concept of “contactless” may feel a little
