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Oyo's Recovery Work Includes Progress on Technology Fixes

Dennis Schaal photo
Dennis Schaal

Photo Credit: Oyo Las Vegas, as pictured in 2019. After cutting ties with many U.S. hotels during the pandemic, Oyo said it is adding rooms in the United States. Skift / Danielle Hyams

Skift Take

Oyo will eventually fix its technology, but it will take a protracted period. It begs the question: Why did the budget chain engage in such a hyper-fast expansion in recent years, and insist on building its own operating system when it was clearly so lacking.

Among the highest items on the wish lists of Oyo hotel owners and managers, according to a partner survey, is the ability to assert more direct control over room rates, and to have the flexibility to extend stays and process early checkouts in the Oyo operating system. Previously, for example, hotel front desks had to fill out a ticket and make price-change requests for walk-in guests via chat, and hotel staff often didn't get a timely response. That's a tough way to run a hotel when guests are lined up in the lobby. But in a town hall meeting with U.S. hotel partners Monday, the third virtual meeting with Oyo hotel owners in the past few months, CEO Ritesh Agarwal detailed a list o

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