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Technology is developing faster than many hotels’ ability to implement it, so some chains turn to tech specialists to stay up to date. Wyndham is tapping Oracle Hospitality for its full-service brands and Sabre for its select-service brands.
Wyndham will debut the cloud-based version of Oracle Hospitality's flagship property management system at thousands of its full-service hotels worldwide, Skift has learned.
Wyndham is the first hotel chain to adopt Oracle's next-generation cloud-based version of its Opera property management system.
The move is significant for Oracle Hospitality. It aims to escape the gradual decline of its legacy product — an operating system that uses on-premise equipment — and emerge as a leader in cloud computing (which provides internet-based computing power and storage).
"We're approaching 1,000 hotels 'live' on this next-gen property management platform, Opera Cloud," said Alex Alt, general manager of Oracle Hospitality, which serves about 40,000 properties with all its property management systems. "When I started here roughly 18 months ago, that number was under 50."
Four and a half years ago, Wyndham moved to its first-generation hosted systems — meaning, moved away from having computers sitting under the desk or in the hotel closet. The brand standardized on an earlier version of Oracle's Opera property management system and Sabre's SynXis Property Manager.
Now Wyndham is moving its full-service brands to Oracle's newest version of Opera Cloud. It's moving its limited-service brands to Sabre's next-gen system SynXis Property Hub, but promised details on that at a later time.
Between 15 and 30 percent of Wyndham's portfolio of more than 8,900 hotels will move to Oracle Opera Cloud through 2024, Strickland said. The move will take time. Franchisees will shift as their current tech contracts elapse. But in the meantime, new full-service properties that Wyndham brings in will be automatically added to Oracle Opera Cloud.
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