Hotels Fall Short of Providing Accessible Access Around World
Photo Credit: A mock-up of Mobility Mojo's accessibility information platform (pictured) informs hotel customers of where a property does and doesn't meet accessible needs. Mobility Mojo
Skift Take
The hotel industry is leaving a lot of money on the table by not providing travelers with accessibility needs the right tools to book a stay.
More than half of hotels around the world don’t make it easy to book a room for senior citizens or guests with accessibility needs.
Accessibility solution provider Mobility Mojo surveyed 1,000 hotels around the world to get a sense of how easy it was for a guest to book an accessible hotel room. Fifty-three percent of the hotels did not offer accessible room bookings while 22 percent of staffers reached over the phone couldn’t provide accessibility information about the hotel they worked at. None of the hotels sampled provided room measurements of accessible room features, making it difficult for someone to plan their trip.
The findings of the industry’s shortcomings, exclusively provided to Skift, come after the United Nations World Tourism Organization identified the accessible tourism market as one of the fastest-growing but most-underserved markets in travel.
“The whole idea was to ascertain the friction in the booking process of an accessible room,” Noelle Daly, co-founder of Mojo Mobility and
