Hopper Will Let Customers Pay a Fee to Leave the Hotel After Check-In for Any Reason
Photo Credit: Hopper lets guest pay a fee to leave a hotel after check-in for any reason. Adobe / rh2010
Skift Take
Hopper's leave-for-any-reason hotel offering would seemingly be attractive to many guests, but can also be a headache for hotels and open to abuse.
Travel booking app Hopper is expanding its assortment of "fintech" products, including one that lets customers pay a fee to leave a hotel after check-in for any reason, such as if the promised waterfront view didn't materialize or when the bed sheets are dirty.
Under these scenarios, guests can book a similar hotel and Hopper would pay 100 percent of the rebooking costs, the company said. The guest doesn't have to leave immediately after check-in but can depart later in the stay if things go wrong, Hopper stated.
Although the fees would vary, a Hopper spokesperson said the average fee to secure
