Australia's Flight Centre Bolsters Online to Complement In-Store Sales


Skift Take

Flight Centre's recovery is on track as its results for the first half of the 2023 financial year show a thriving leisure market performance five times bigger than a year ago.

Flight Centre Travel Group reported record travel booking inquiries for January and February, pointing to a continued uptick in performance in 2023 for Australia’s largest travel agency as it sees marked recovery from previous losses in 2022. The company is juggling a greater emphasis on online sales while reducing costs for in-person sales.

James Kavanagh, Flight Centre CEO for global leisure travel, said the company’s numbers show a month-to-month increase with repeat customers and a 17 percent rise in holiday spending. He presented the company's leisure travel performance as part of the group's overall results for the