Key Points
- Marina Bay Sands Hotel has launched new SmartHotel features in its mobile app, allowing guests to bypass traditional check-in processes.
- The mobile app offers features like digital keycards, in-room services, bill validation, and payments, aimed at enhancing the guest experience.
- This initiative is part of a broader strategy to integrate digital experiences and improve convenience and service standards for guests.
Summary
Marina Bay Sands Hotel has introduced new SmartHotel features in its mobile app, allowing guests to bypass traditional check-in processes and use their phones as digital keycards. The app, available for both Android and Apple users, also facilitates in-room services and payment processes, marking the first phase of a plan to integrate digital experiences into the guest journey. This initiative aims to enhance convenience and service standards for guests, with further digital enhancements planned.