Speaking this week in Atlanta, Delta CEO Ed Bastian said the airline would soon revise the changes to the Delta Skymiles loyalty program announced earlier this month.
Those changes shifted the key loyalty metric to money spent wi
Delta CEO Ed Bastian revealed that the airline plans to revise its Skymiles loyalty program changes after receiving negative feedback. The adjustments had shifted the program's focus to spending, which upset many members. Bastian explained that the initial changes were intended to address a surge in demand for premium services during the COVID pandemic, but acknowledged the approach may have been too rapid.
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