IDEAS: Air Canada Introduces New Tracking Tool for Baggage and Mobility Aids

Key Points

• Air Canada has launched a real-time baggage and mobility aid tracking feature in its mobile app for domestic travelers.
• The app aims to enhance customer experience by providing updates at key milestones during the journey.
• Currently available for Canadian flights, the feature is expected to expand to U.S. routes next year.

Summary

Air Canada has introduced a new feature in its mobile app that allows passengers to track their baggage and mobility aids in real time during their domestic flights. This tool is designed to enhance customer confidence and convenience by providing updates at key stages of the journey. While currently available for Canadian flights, the feature is set to expand to U.S. flights next year.