IDEAS: Renaissance Hotels Launches RENAI, its New AI-powered Virtual Concierge

Key Points

• Renaissance Hotels has introduced RENAI, an AI-powered virtual concierge service, to enhance guest experiences.
• RENAI leverages the insights of Renaissance Navigators to provide personalized recommendations for local attractions.
• Currently available at select hotels, RENAI will be expanded to more locations in 2024.

Summary

Renaissance Hotels has launched RENAI, an AI-powered virtual concierge, as part of a pilot program to offer guests personalized recommendations for local attractions, leveraging the insights of Renaissance Navigators. This service aims to blend human expertise with technology, providing a curated and enhanced guest experience. Initially available at select hotels, RENAI is set to expand to additional locations in 2024.