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The Hotel Concierge of the Future May Be Customer Service Via Smartphone

Samantha Shankman

Photo Credit: An example request screen of Neon's hotel concierge app.  Placeit by Breezi / NEON

Skift Take

The hospitality industry is a hotbed for tech startups and Neon is win-win in that it provides a customer-facing service while giving hotel managers a way to track guests' needs and employee performance.

Hotel phones are becoming obsolete as many travelers carry one or more smartphones which they use to order take-out, call loved ones, or set an alarm without touching the bedside phone. Neon is taking the opportunity to drive the evolution of the hotel concierge. The service connects guests' smartphones with hotels' front desks and guests via a seri

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