Skift Take
Concur will likely eventually get its act together, and get past the problematic rollout of its government travel solution to civilian federal government agencies. Still, it was disingenuous of Concur officials to tell investors that everything is going smoothly when there are actually major problems with the program's introduction.
In its latest earnings announcement, Concur referenced "continued strong progress" on deploying its electronic booking system for government travel as 10 federal government civilian agencies have signed up for the system, but the rollout has run into widespread problems at the U.S. Department of the Interior and other agencies.
Skift obtained a Department of Interior email to employees entitled "Update Regarding the New Travel System," which states that the General Services Administration has issued a Notice of Concern "to seek immediate action to address the issues we raised," including the stability of the system, responsiveness, and help desk wait times.
A Department of Interior spokesperson subsequently confirmed that the employee email Skift obtained is authentic, and spokespeople for the GSA, which administers the government travel program, and Concur confirmed that the GSA has indeed issued a Notice of Concern to Concur about problems with the implementation of its government travel solution.
The email, dated April 9, was written by Pam Haze, Interior Department deputy assistant secretary, budget finance, performance and acquisition.
"First, we are working closely with the General Services Administration (GSA) and the company Concur to focus their efforts on stabilizing the system," the email states. "This means that they are introducing only the most urgent system changes that will fix problems you are experiencing
