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Airlines

Basic advice about what to do after a missed or cancelled flight

Samantha Shankman

Skift Take

This case study points out passenger strategies for dealing with customer service, using a smartphone to rebook, and knowing when it's time to give up and rent a car.

A story was posted yesterday about a grieving couple who, after a series of airline-related issues with Delta, ended up missing their brother's funeral. As someone who specializes in urgent airline as

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