Marriott and Starwood Face Speed Bumps in Loyalty Merger
Photo Credit: Marriott and Starwood were to merge their loyalty programs last weekend. That still hasn't quite happened. Marriott
Skift Take
The planned integration of Starwood Preferred Guest and Marriott Rewards did not go entirely smoothly this weekend. Some members were not shy about expressing their unhappiness.
The integration of Marriott and Starwood's loyalty programs, which was supposed to fall into place cleanly over the weekend, is getting off to a turbulent start.
Multiple users through the weekend and on Monday morning reported issues with the merged system, from the inability to log in to elite status and point balances not showing correctly. At publication, a status page on Marriott.com reported that "reservations, members accounts, and other major systems functionality are online at this time, but you may experience intermittent issues or delays." Various attempts to log into the system, however, failed with the message of "this service is temporarily unavailable. But don't worry, we're on it. Please try again later."
"We are working quickly and diligently to solve all issues that have been identified. Given the co
