Skift Take
Whether it's payments or overtourism, Booking Holdings CEO Glenn Fogel has a lot to say about — and a lot of influence over — the future of travel. His views, you'll see, aren't always politically correct.
Booking Holdings CEO Glenn Fogel has been a strong advocate for developing and using a multitude of payment systems for travelers, especially in geographies outside the United States where credit cards are not the go-to currency.
As a prelude to Fogel's appearance at Skift Global Forum in New York City on September 18, we asked him his views on payment systems, overtourism, his new role in assuming the CEO position at Booking.com, and the future of travel in terms of a more connected experience.
Fogel doesn’t believe private companies should take in the role of trying to solve overtourism. "It’s also not our job to tell travelers where to go, but we believe it is our job to ensure that travelers have the most options to choose where they want to go," Fogel said.
See Fogel's answers in detail in the following Q&A:
Skift: Now that Booking Holdings got involved with Libra cryptocurrency, and you are developing or working on new payment systems, what do you think is the future direction of payment systems in travel?
Glenn Fogel: It needs to be seamless. I say this often, but the process is still too complicated. In order to progress forward, information security must be prioritized. The most advanced payment technologies and solutions can be built, but if the public is not convinced that their information is safe and protected, we’re just pedaling backwards.
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