The Case for Zoom Being as Effective for Striking Deals as In-Person Meetings


Skift Take

Recent research backs up what many business experts have been saying for a while, that video conferencing is just as productive as in-person meetings — up to a point.

Although video conferencing has been crowbarred into our business lives, it's actually turning out to be a hit for many people, not least for those working in the fast-paced world of venture capital. The CEO of SoftBank, one the world’s biggest investment firms, said he likes to talk business on Zoom during dinner, while the debate rages on across social media. Some investors think there’s no turning back.

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Now one leading academic has highlighted just how effective video communication can be, after carrying out research involving 1,855 participants across 12 different studies. Chia-Jung Tsay has been exploring the power of dynamic visual cues, like gestures, facial expressions and body language, during business pitches. And it appears frozen frames and weak connections don't really matter. "Even when Zoom reduces the amount of exposure, or level of visual richness, you can still convey the right types of information," said Tsay, associate professor at the UK's UCL School of Management. [caption id="attachment_4174