Hotels Put New Focus on Mental Well-Being of Workers in 'Always On' Industry
Photo Credit: A hotel employee happily greeting a guest. Hotel companies are increasingly focusing on improving their workers' mental health. Getty Images
Skift Take
Hotels realize that thoroughly addressing their employees' mental health not only helps them retain staff, but goes a long way in cultivating a happy workforce more likely to improve the guest experience.
Vianel Filpo, general manager at Turks and Caicos Collection, a group of luxury resorts, will never forget the day he found an employee suffering from depression so badly that she was considering taking her own life.
It’s hard for guests to imagine anything but paradise when soaking in the turquoise waters of the Atlantic and serenity of Ambergris Cay, a private island. But for those who work there, the feeling of seclusion while being in hospitality, one of the world’s most stressful industries, can sometimes feel like too much to handle.
“After Covid, people are more vulnerable, more sensitive, and less patient,” Filpo said about the changing work climate. “I’ve always found that a good work environment is always something that’s reflected in the guest experience, and I have an open-door policy to come talk to me 24/7. But there’s only so much that one pe
