This bold approach reduces operational complexity and resets customer expectations, but also suggests that carriers see instability in the region lasting well beyond the immediate crisis window.
Marriott and United are pitching companies to place ads on their hotel and airline ad networks, citing BCG research that travelers spend impulsively while traveling.
For a carrier simultaneously battling rising fuel costs and operational disruptions from the Iran crisis, tightening internal compliance has never been more urgent.
Cathay Pacific has come full circle. After losing about $4 billion during the pandemic years, the Hong Kong carrier has earned roughly the same amount back over the past three – its best run of profitability in decades. Can Cathay sustain its momentum – or will the next cycle look very different? We examine the outlook in this week’s feature story.
Even after the Covid shutdown forced airlines to rethink disruption management, the Middle East conflict shows the industry still struggles with the basics.
Covid was supposed to give airlines a playbook on how to accommodate customers during a massive disruption. But the war in the Middle East is throwing that playbook into doubt.
When a crisis hits, people crave comfort and stability. But for those caught in the Middle East conflict, with over 55% of flights canceled, a fare home came with a hefty price tag.